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Refund Request

We understand that sometimes things come up and you may need to cancel your course.

CANCELLATION AND REFUND POLICY

Refunds and Credit notes are only considered in the following circumstances

(A) Visa Refusal where the student has no prior convictions or immigration history. Rightword will evaluate the rejection letter issued by immigration to assess grounds for any refund.

(B) Illness or disability suffered after the student’s enrolment has been confirmed. A doctor’s certificate would be required.

(C) Course cancellation and no alternative course available at Rightword.

(D) Family bereavement.

(E) When a student cancels their course before finishing the full payment of the programme.

A refund will only be granted concerning fees that have been paid within one year in which any of (A) or (E) occurs (minus Admin Fees). There is no automatic right to a refund of fees if, at any time, a student changes their mind about studying at Rightword.

Under no circumstance will the school refund a student after the student has arrived or started their course or accommodation. Once an Irish entry or student visa (Stamp 2) has been granted, no refunds are applicable or available.

Students found to have provided false or incorrect information, resulting in their visa being refused, shall not be entitled to any refund.

For (B), (C), (D), (if approved), a credit note can be issued for the student (minus admin fees) at the discretion of the Managing Director. The student can then transfer/sell this credit note to another person.

In all other situations, the school has a no-refund policy.

Admin Fees/Deductions

The refundable amount will be calculated based on the amount Rightword has received. For any refund, if approved, an Admin Fee of 25% will be deducted from the total paid by the student. 

If a student paid through any payment platform such as Stripe and TransferMate, a fee of up to 6% was applied to the payment, which will be deducted in addition to the admin fee of 25% or Credit Amount.

Timeline/Schedule

Refunds can take up to 30 working days to be processed.

Credit Notes can take up to 5 working days to be processed. 

PLEASE NOTE: If you have bought a course through an Agency/Partner, please follow their refund policy.

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